Frequently Asked Questions
Everything you need to know about shopping with Otomax Store.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
Otomax Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. Otomax Store works closely with suppliers who prioritize sustainable fabrics and fair labor practices to minimize our environmental footprint.