Returns & Exchanges

At Otomax Store, we want you to love your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags. If you are not completely satisfied with your purchase, our simple returns process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all clothing tags are attached and the garment is in its original condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.